Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern your access to and use of the website located at era8apparel.org, our related sites, and any services, features, and content we provide (collectively, the “Services”). By accessing or using the Services, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Eligibility & Geographic Scope

You must be at least the age of majority in your state or province of residence to use the Services or place orders. You may use the Services only in compliance with applicable laws. We primarily serve customers in the United States, but may accept international orders at our discretion.

3. Accounts & Security

• You may create an account to streamline checkout and view order history. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• Notify us immediately of any unauthorized use of your account.
• We may suspend or terminate accounts that violate these Terms.

4. Products, Availability & Colors

We strive to display product information, sizing, and colors accurately. Actual colors may vary depending on your device settings. All products and features are subject to availability, and we may limit quantities, discontinue items, or correct errors at any time without notice.

5. Orders & Contract Formation

• Your order is an offer to purchase. We may accept, reject, or limit any order at our sole discretion, including due to suspected fraud, product availability, or pricing errors.
• A contract is formed when we dispatch the item(s) and send a shipping confirmation, unless otherwise required by law.
• We reserve the right to cancel any order and issue a refund if we cannot fulfill it.

6. Pricing, Taxes & Promotions

• Prices are in U.S. dollars unless noted. Applicable taxes and shipping are calculated at checkout.
• We may run promotions or discount codes with specific terms. Promotions cannot be combined unless expressly stated. We may modify or cancel promotions at any time.
• In the event of a pricing or availability error, we may cancel an order and refund any amounts paid.

7. Payments & Authorization

• We accept major payment methods as indicated at checkout. By submitting a payment, you represent that you are authorized to use the selected method.
• For some orders, your bank may place a temporary authorization hold. Final charges occur when the order is confirmed for shipment or as otherwise disclosed at checkout.
• If a payment fails, we may cancel the order. You remain responsible for any uncollected amounts in connection with delivered products.

8. Pre‑Orders

Certain items may be offered on a limited pre‑order basis. When you place a pre‑order, you authorize us to reserve the item for you. Unless otherwise stated during checkout:

• You are typically charged only when the product is ready to ship.
• Estimated ship dates are good‑faith projections and may change due to production or logistics factors. We will communicate material updates by email.
• You may cancel a pre‑order any time before we begin fulfillment. Once fulfillment starts, our standard Refund & Returns Policy applies.

9. Shipping, Delivery & Risk of Loss

• Shipping options, costs, and estimated timelines are shown at checkout and on our Shipping Information page.
• Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays outside our control.
• Please ensure your shipping address is accurate; we are not responsible for shipments sent to an address you provided in error.

10. Returns, Exchanges & Refunds

Your satisfaction matters. Our policy details eligibility windows, conditions, and steps for returns and exchanges. Please review the full Refund & Returns Policy before initiating a return.

11. Intellectual Property

The Services, including all content, text, graphics, logos, product names, the “Wild Dog” symbol, and other trademarks and service marks are owned or licensed by Era 8 Apparel and are protected by applicable laws. You may not use our marks or content without our prior written permission.

12. Acceptable Use

You agree not to misuse the Services. Prohibited activities include:

• Violating laws or third‑party rights.
• Interfering with or disrupting the Services, servers, or networks.
• Attempting to gain unauthorized access to accounts or systems.
• Using bots, scrapers, or automated means without permission.
• Posting or transmitting harmful, infringing, or deceptive content.

13. Third‑Party Services

The Services may include links to third‑party websites or integrate with third‑party payment processors and logistics providers. We do not control third‑party sites or services and are not responsible for their content or practices. Your use of third‑party services is at your own risk and may be governed by separate terms and privacy policies.

14. Disclaimers

To the maximum extent permitted by law, the Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the Services will be uninterrupted, secure, or error‑free.

15. Limitation of Liability

To the maximum extent permitted by law, Era 8 Apparel and its affiliates, officers, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or related to your use of the Services or purchase of products. Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim, or one hundred U.S. dollars (USD $100), whichever is greater.

16. Indemnification

You agree to defend, indemnify, and hold harmless Era 8 Apparel and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your violation of these Terms or your misuse of the Services.

17. Governing Law & Venue

These Terms and any dispute that arises from them or your use of the Services are governed by the laws of the State of New York, without regard to its conflict of laws principles. Subject to the arbitration provision below, the exclusive venue for any action not subject to arbitration will be the state and federal courts located in New York County, New York, and you consent to jurisdiction in those courts.

18. Dispute Resolution & Arbitration

Please read this section carefully. It affects your rights.

• Informal Resolution: Before filing a claim, you agree to email us at [email protected] with a brief description of the dispute and your contact information so we can attempt to resolve it informally within 30 days.
• Binding Arbitration: If not resolved, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules. Judgment on the award may be entered in any court of competent jurisdiction.
• Class Action/Jury Waiver: You and Era 8 Apparel agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. You waive the right to a jury trial.
• Small Claims Exception: Either party may bring an individual action in small claims court if the claim qualifies.
• Opt‑Out: You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected] with your full name, the email address used for your account (if any), and a clear statement that you wish to opt out of arbitration.

19. Changes to the Services & Terms

We may update the Services and these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms and revising the “Last updated” date above. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

20. Termination

We may suspend or terminate your access to the Services at any time for any reason, including if we reasonably believe you have violated these Terms. Upon termination, provisions that by their nature should survive will survive, including ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution terms.

21. Miscellaneous

• Severability: If any provision is found unenforceable, that provision will be limited to the minimum extent necessary and the remaining provisions will remain in effect.
• No Waiver: Our failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Entire Agreement: These Terms, together with any additional terms presented at checkout and our policies referenced herein, constitute the entire agreement between you and Era 8 Apparel regarding the Services.

22. Contact

If you have questions about these Terms or an order, contact our customer service team. We typically reply within 24–48 hours.